Companies

Member companies of 4TechnologyGroup operate independently. This ensures we are close to our markets and our customers. Yet as a group we are able to deliver cutting edge solutions that combine best of breed technologies to deliver well orchestrated results for our customers.

4Com

4Com based in Hannover develops and operates cloud based contact center solutions since 1994. The broad customer portfolio includes several large telcos, many major contact center and customer service operations as well as SMB customers in Germany. Thus making 4Com a leading supplier of cloud-based inbound and outbound customer service solutions in Germany today.
4Com's Omni-Channel Suite includes a featurerich ACD, a predictive dialer, E-Mail-Management, Chat, business intelligence, quality assurance and workforce management. 4Com maintains its own infrastructure ensuring a reliable, highly secure operation. The solution stack can also be deployed as a private cloud on premise.
In 2017 the Multichannel ACD was awarded the "Trusted Cloud Label" of the competence network Trusted Cloud e.V.

  • Extensive modular omni-channel contact center suite
  • Cloud based or on premise deployment
  • Integration with telephone systems, messaging platforms and third party software
  • Infrastructure level owned and operated
  • Joint administration for configuration support
  • Local application development
  • Software made in Germany

parlamind

Parlamind GmbH develops conversational AI solutions to help companies respond to their customers' needs in a smart, systematic and quick way. Founded in 2015 in Berlin, supported by numerous research partners, today parlamind is offering solutions that optimize and improve contact services via chat, email and voice. Parlamind deploys the latest technologies and research results in artificial intelligence and natural language processing. The company offers a reliable high-quality analysis and automatic processing of text and voice messages, all made in Germany.

  • AI based customer service solutions
  • Omni-channel provisioning for e-mail, chat and voice
  • One knowledge base for all channels
  • Development of chat and voice bots
  • Training of specific domains
  • Multiple language support
  • Extensive library of third party connectors