4Com based in Hannover develops and operates cloud based contact center solutions since 1994. The broad customer portfolio includes several large telcos, many major contact center and customer service operations as well as SMB customers in Germany. Thus making 4Com a leading supplier of cloud-based inbound and outbound customer service solutions in Germany today.
4Com's Omni-Channel Suite includes a featurerich ACD, a predictive dialer, E-Mail-Management, Chat, business intelligence, quality assurance and workforce management. 4Com maintains its own infrastructure ensuring a reliable, highly secure operation. The solution stack can also be deployed as a private cloud on premise.
In 2017 the Multichannel ACD was awarded the "Trusted Cloud Label" of the competence network Trusted Cloud e.V.