Our Mission

We streamline contact driven business processes through cognitive automation. To achieve this goal we are working on one of the most challenging problems: to create dialog systems that combine the comfort of the human experience with the efficiency of machine driven process handling.

Contact driven process automation

We assist employees to #ENRICH the customer experience by providing consistent and relevant information among all communication channels in real time.
We #ENABLE people to have more qualified customer interactions through targeted assistance based on context, customer information and business goals.
We #AUTOMATE tasks that do not require human intervention any longer.
We #DEVELOP cutting edge natural language processing together with self learning technology to push closer to this goal, day-by-day.
We #OPERATE a cloud based enterprise communication and customer service platform that combines reliability, security and performance to provide professional solutions for our customers.

Our Solutions

  • Automatic Call Distribution
  • Predictive Dialing
  • Email Management
  • Process Management
  • Quality Management
  • Conferencing
  • AI based Classification
  • Intelligent IVR
  • Chatbots
  • Voice Bots
  • Real Time Transcription
  • Reporting und Analytics