4TechnologyGroup develops a European based technology stack for communication and intelligent information processing.
We start with a well defined set of communication capabilities like extensive signal processing, voip transmission and rich call control. We add advanced voice recognition and text synthesis to bridge the gap between the analog and the digital roam.
Then we feature proven process management capabilities with our omni-channel router to handle calls, e-mails, chat and other forms of interaction in an efficient manner.
On the content level we then use AI based natural language processing, machine learning and dialog management to create meaningful autonomous dialogs with your customers. All based on a concerted knowledge base and a set of mutual business rules packaged as one comprehensive solution.