Engaging with customers happens now on many different channels. Voice, email, messaging and social media channels need to work seamlessly to provide a satisfying customer experience. The platform ensures personalized interactions even when changing channels through maintaining a consistent conversation context.
|Advanced Call and Screen Recording|
|Inbound routing and outbound dialing for blended agent setup|
|Integration with leading CRM systems like Salesforce and Zendesk|
|Server side webRTC support for seamless full service integration|
|Comprehensive reporting & analytics|
|On premise operation available with full feature set|
|24/7 operation and support|