Omni-Channel

Engaging with customers happens now on many different channels. Voice, email, messaging and social media channels need to work seamlessly to provide a satisfying customer experience. The platform ensures personalized interactions even when changing channels through maintaining a consistent conversation context.


Integrated Platform

We provide the most complete cloud based omni-channel platform of all European suppliers. In 2001 we started developing our call routing capabilities based on the Teamstar realtime voice processing platform. It has gained a reputation as a feature rich, easy to manage platform for enterprise contact centers. Constant improvement and attention to detail have made it the system of choice for many large contact center operations in Europe.

  • ISDN and VoIP Blending
  • Email Management
  • Chat and Messaging
  • Integrated IVR
  • Video and Screen Sharing
  • Co-Browsing
  • HD Audio Support
  • Open API Framework
  • Multi Carrier Support
  • AI Enriched Operations
  • Whatsapp Connector
  • GDPR Compliant
Highlights
Advanced Call and Screen Recording
Inbound routing and outbound dialing for blended agent setup
Integration with leading CRM systems like Salesforce and Zendesk
Server side webRTC support for seamless full service integration
Comprehensive reporting & analytics
On premise operation available with full feature set
24/7 operation and support