Whether your realtime events like calls and voice dialogs or like email or work items. It is always based on a combination of business rules and decision parameters. The runs in the cloud or as an independently managed system on premise.
|Combine contact and workflow management|
|Configure all in one place|
|Monitor process efficiency and result|
|Integrate workflows using multiple backend systems|
|Use Analytics and Reporting across all channels and systems|
|Integration of multiple channels|